All-star support

Your life line when things don't go as planned. Get awesome, personalised and authentic customer service. Vanilla goes the extra mile

Our primary working hours are 7:30am - 6:00 PM weekdays, plus emergency support 24/7. Details below:

Self service

NETWORK

Network notices are posted on our Facebook page, please like it in order to get notices in your facebook feed.

Email and network settings

EMAIL LOGIN

USAGE

My Vanilla

View your Vanilla network usage from our bandwidth monitor, my.vanilla.co.za

Note: adsl users see here

Knowledge bank

If you have any other questions about our services please refer to our knowledge bank page.

knowledge bank
Email Us

EMAIL US

Need help? Our expert staff will be delighted to answer any questions you might have. Reach out contactus@vanilla.co.za

Visit us

VISIT US

Pop by our office for a face to face over coffee:
5th floor
125 Buitengracht street
Cape Town, 8018
South Africa

Support Phone

GIVE US A CALL

Cape Town - +27 21 488 2800
Joburg - +27 11 568 0750
Durban - +27 31 100 0340
Emergency - +27 81 310 0032

Support Phone

CONTACT FORM

If you want to inquire about something specific?

You can reach us via the contact form

SUPPORT HUB

The techies

Graham Pitout

Graham Pitout

Tel. 021 488 2828

Alex Augustus

Alex Augustus

Tel. 021 488 2800

Adri Jordaan

Adri Jordaan

Tel. 021 488 2800

Dylan Wyndham-Quin

Dylan Wyndham-Quin

Tel. 021 488 2800

Justin Avenant

Justin Avenant

Tel. 021 488 2800


INSTALLATION STATION

The Vanilla van

Diren Naidoo

Diren Naidoo

Tel. 021 488 2800

Kenny Hawton

Kenny Hawton

Tel. 021 488 2800

Kuda Zaranyika

Kuda Zaranyika

Tel. 021 488 2800