VANILLA - internet services, simple.

DSL Benefits and FAQs

  1. Why choose Vanilla?
  2. What is ADSL?
  3. Why get DSL?
  4. Speeds
  5. Contracts
  6. What you will need?
  7. Vital DSL settings
  8. Usage
  9. What DSL speed do I need?
  10. Whats the difference between unshaped and shaped DSL?
  11. Self-install
  12. What is Dynamic DNS?
  13. Do I have to sign a fixed-term contract?
  14. At what speed will my DSL service operate?
  15. Will DSL work in my area?
  16. Is DSL different to ADSL?
  17. I have more than one computer on a network. Can I use a Vanilla account?
  18. What is a DSL splitter?
  19. DSL vs Dial-up vs 3G-HSDPA
  20. How do I configure my DSL connection?
    1. Telkom Marconi Router
    2. Netgear Router
    3. Windows XP
    4. Mac OS X
    5. Ubuntu Edgy
    6. Shiro DSL805EW modem/router
    7. Shiro DSL805EU modem
    8. Billion BiPAC5200S DSL Modem
    9. Linksys Wireless-G (WAG200G/WAG54G2)
    10. Linksys Wireless-N (WAG120N)
    11. TP-LINK TD-8816 router
    12. TP-LINK TD-8840 router
  21. Can I use more than one DSL ISP connection at the same time? (e.g. separate local and international)
  22. How can do I set up port forwarding on my router?

DSL Packages and Pricing

  1. How do the costs work?
  2. What we offer
  3. DSL Line Rental
  4. DSL Accounts
    1. Uncapped Shaped Accounts
    2. Uncapped Unshaped Accounts
    3. Uncapped IS Accounts
    4. Capped IS Accounts
    5. Local only DSL

DSL Packages and Pricing

Click here to read about the benefits of Vanilla DSL and FAQs

How do the costs work?

There are two portions to the cost of an DSL connection:

  1. DSL line rental payable to Telkom or us, depends on line speed and who you ordered it from.
  2. DSL account from an Internet Service Provider such as Vanilla.

What we offer

Vanilla offers four different quality of internet access via ADSL, so that we are able to accommodate the needs of everyone, whether it be for home or business use.

1. DSL LINE RENTAL

We supply a Telkom DSL line upgrade for you at no cost.

Note:
When applying for a line, the Telkom setup process can take from 2 days to 1 month to install and is NOT available on pre-paid lines.
When cancelling a line, you are required to notify us 30 days in advance if you wish to avoid having to pay for an additional month's rental.


The line that you choose will determine the speed of your connection (i.e. how fast web pages and emails will download)
Telkom Line speed Monthly cost
384kbps R149
512kbps R325
4096kkbps R410

2. DSL ACCOUNTS

A. CHOOSE: SHAPED or UNSHAPED:
Depending on your needs, you will need to chose bewtween shaped and unshaped DSL accounts.

B. CHOOSE: The smallest amount you need (you can upgrade any time):
Vanilla has devised a billing policy to suit the user: the user will be charged for the minimum that he/she wishes to use. Say for example, a user has a 1GB (pre-paid) account and uses 1GB + 50MB of bandwidth in the month. He/she will then be billed for 1GB (R69) + 50MB (@10c), which works out to only R74. Most other ISPs would charge an additional 1GB account or 500MB topup packages, which work out more costly for the user.

SHAPED (SAIX or IS)

Monthly cost Additional usage per MB
500MB
  • R39
  • 10 cents
1GB
  • R69
  • 9 cents
3GB
  • R199
  • 9 cents

UNSHAPED

MTN monthly cost SAIX monthly cost Additional usage per MB
500MB
  • R59
  • R59
  • 16 cents
1GB
  • R119
  • R119
  • 14 cents
3GB
  • R290
  • R359
  • 14 cents

IS Fixed Price Basic Uncapped

These high-traffic, highly-affordable packages are usually used with 384/512/4096kbps lines. What other ISPs will not tell you, is that the performance of these types of uncapped accounts is dependant on the contention ratio or the oversubscription amount that the networks use. They assume that not all subscribers (customers) will be using the internet 100% of the time. While these accounts do not always give the best performance or ping they are very affordable for high volume international downloads.

Monthly cost
384kbps
  • R199
512kbps
  • R299
4096kbps
  • R499

IS (International accounts)

These high-traffic, highly-affordable packages are usually sold as "uncapped" 384/512/1024kbps accounts. What other ISPs will not tell you, is that these accounts actually have what is called a threshold, a euphimism for slowing you down tremendously when you reach the stated limit. At Vanilla, where we value our client's trust,we are here to sell you what they really are, high-quantity, affordable DSL accounts.

Monthly cost
15GB
  • R1099
30GB
  • R1499
60GB
  • R2885

Local only DSL

This is for the user who wants to access sites and servers that are within South Africa only.

Local only DSL:

For the advanced user: How to use two DSL accounts e.g. seperate local and international


IS (Internet Solutions) bandwidth packages are high-quantity, low cost, sattelite bandwidth accounts. They are excellent for heavy downloaders, and gamers who are seeking a more affordable option to play their favourite games on. It also allows access to the IS news server. The following packages sport large local bandwidth limits, and allows you to browse internationally for the first portion of your overall limit.

IS (First portion international, thereafter, local only)

Overall limit International limit Monthly cost
10GB
  • 1GB
  • R69
30GB
  • 2GB
  • R138
30GB
  • 3GB
  • R199
30GB
  • 5GB
  • R319
30GB
  • 7GB
  • R429
30GB
  • 10GB
  • R619
50GB
  • 20GB
  • R1199

NOTES